$1.5 or free when you spend $50
Place an order online, in-store, over the phone before 8pm (timings subject to change) we can deliver at your address or pick it up on your chosen day at one of our selected stores. This is subject to change during busy times or promotion periods, your nearest available store and next available date will be shown at checkout. Free for online orders over $50 and for all orders placed in-store.
*Excludes airport stores
$3.95 or free when you spend $100
Sorry, but prescription medicines, infant milks (up to 6 months old), gift vouchers/cards & gift boxes won’t count towards the $50 threshold. Free delivery when you spend $100 is also not available from any of our third party sites (including Kitchen Appliances), Opticians products & services, Hearingcare & on Travel services.
USPS
DHL
FEDEX
UPS
ROYAL MAIL
and more
Order by 10pm (timings subject to change), available 7 days a week. Usually delivered between 8am and 9pm. The earliest delivery date for these orders will be shown at the checkout.
Order by 8pm (timings subject to change) for next day delivery on pharmacy medicines, these are shown with the green pharmacy cross symbol. Usually delivered between 8am-9pm.
You can select a named weekday up to 14 days in advance for your order to be delivered, for $35.75. Usually delivered between 8am-9pm.
To place an order for delivery to an airport store, enter the airport name into the town field on the collect from store section of checkout for $45.50. Click here for more information
There are exclusions on what you can order to an airport store. Please visit the relevant airport’s website to find these exclusions.
We don’t offer the ‘click today, collect tomorrow’ service in airport stores. Order from 2 weeks before you fly – please ensure you select a delivery date 3 days before your flight to allow us to prepare your parcel in time.
Heavy/bulky products – $50.50
Orders containing bulky/heavy products aren’t available for free delivery and are usually delivered within five working days.
Super heavy products over 50kg – $99.99
Orders containing super heavy products aren’t available for free delivery. Normally these items will be delivered to you within five working days, for some products you may be contacted by the supplier to arrange a convenient delivery date and time.
If you use our Online Repeat Prescription Service you can still choose to collect from store or have it delivered to your home. We’ll let you know when your order is ready to be collected, or has been despatched, and don’t forget, you can also track the status of your delivery with the tracking code in your confirmation email.
You can return any unwanted items free of charge within 35* days for a refund or replacement. We are only able to offer a replacement if the item is in stock. We are unable to exchange items. For further information, see our FAQs
If you change your mind about an unused item you’ve bought in the last 35 days, simply return it in its packaging. We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged. If the item was faulty or damaged when delivered or collected from store, an exchange or refund will be offered.
Electrical and photographic equipment will only be accepted if complete with all leads, accessories and software. Any software must have its original seal intact.
Unless faulty, medicines, food, personalised gifts or cosmetic products which have been opened cannot be refunded or exchanged.
Any Boots Advantage Card points collected against a refunded item will be removed in accordance with the Advantage Card terms and conditions.
This does not affect your statutory rights.
*35 days for items despatched directly from the supplier, items delivered direct from a supplier cannot be returned to Boots. Please see following FAQs for information on how to return these items.
Subject to availability. Geographical restrictions, delivery & service fees apply. Minimum spend $50. A small delivery fee of 25.00 applies to orders below $55
*You must be signed in and have an Advantage Card assigned to your account to be able to shop savings. Normal Advantage Card terms and conditions apply. Excludes in-store orders. No Price Advantage in airport stores. Read more Advantage Card offer terms and conditions here.
**Average delivery based on a sample of 77,000 grocery and convenience deliveries in the US with an average Courier Partner delivery time of 10 minutes over the period 01/01 2020-01/03 2025. Note average Courier Partner Delivery time is defined as from when the Courier Partner has started the delivery trip having picked up the order from the store. Actual delivery time may vary.
Terms and Conditions – Advantage Card points
You will collect 1 Advantage Card point per $2 spent . Points will be automatically uploaded to your Advantage Card account approximately 14 days after delivery. Points are awarded based on product price only and do not include delivery & service fees. Points are not available to earn on infant milks of up to six months.
Advantage Card number must be entered at checkout before placing the order. Points cannot be retrospectively assigned. Points will only be awarded to the Advantage Card number provided at time of purchase. Boots is not responsible for points not awarded due to incorrect Advantage Card details.
Points cannot be spent on any other third-party retailers. Points can only be redeemed in accordance with Advantage Card terms and conditions.
By linking your Boots Advantage Card, you consent to sharing your information with associate orders with your loyalty account. ’ Privacy Policy here. Your loyalty account is subject to additional terms and conditions, including Boots’ privacy policies, which can be found here.
Normal Advantage Card terms & conditions apply. The full Advantage Card terms and conditions can be found here. Offers cannot be used in conjunction with any other offer or promotional code. No cash alternatives available. Boots reserves the right to end any offer at any time without notice. All offers subject to stock availability.
Terms and Conditions – Boots Advantage Card points on Deliveroo
You will collect 1 Advantage Card point per $2 spent at Deliveroo. Points will be automatically uploaded to your Advantage Card account approximately 14 days after delivery. Points are awarded based on product price only and do not include delivery & service fees. Points are not available to earn on infant milks of up to six months.
Advantage Card number must be entered at checkout before placing the order. Points cannot be retrospectively assigned. Points will only be awarded to the Advantage Card number provided at time of purchase. Boots is not responsible for points not awarded due to incorrect Advantage Card details.
Points cannot be spent on Deliveroo or any other third-party retailers. Points can only be redeemed in accordance with Advantage Card terms and conditions.
By linking your Advantage Card, you consent to Deliveroo sharing your information with Boots to associate orders with your loyalty account. Please refer to Deliveroo’s Privacy Policy here. Your loyalty account is subject to additional terms and conditions, including ‘ privacy policies, which can be found here.
Normal Advantage Card terms & conditions apply. The full Advantage Card terms and conditions can be found here. Offers cannot be used in conjunction with any other offer or promotional code. No cash alternatives available. Boots reserves the right to end any offer at any time without notice. All offers subject to stock availability.
We deliver to virtually all worlds wide. We also offer a collect from store service
Unfortunately, we can’t offer delivery to PO boxes or the Channel Islands (although we can deliver to Channel Island stores using our ‘Collect from Store’ service).
For delivery to the Republic of Ireland, please visit boots.ie.
All home delivery orders from our website will be delivered by our preferred carrier. You can track your parcel through the link provided in your ‘order history’ or through the link in your despatch email. We’re unable to specify which carrier will deliver your parcel.
You can track each parcel separately using the virtual assistant available on the website displayed in the bottom right hand side of this web page.
Ask the virtual assistant ‘where is my order?’ and enter your order number to receive your updated order information.
You can find your order number on your despatch email, or by logging into your account and viewing your order history. When you’re in your order history, simply select the order number you wish to track.
The name of the delivery company will appear in the ‘parcel information’ section. See below for details on how to track each one:
The current status of your parcel(s) will be shown in the ‘parcel information’ section
For detailed tracking events, click on your parcel ID
Your order may be despatched in more than one parcel and arrive at different times and on different days so please remember to track each one separately. For more information on what the tracking events mean, see ‘what do tracking events mean?’.
Collect from store parcels:
You are unable to track these until they arrive in-store. If you have provided a mobile number with your order, you will receive a text when they are available for collection.
If your order has not arrived when expected:
Check your order confirmation email for the expected delivery date
Your order may be despatched in more than one parcel and therefore may arrive at different times
We will send you another email when we despatch your order. This shows the delivery date and the parcel details so that you can track your order using our carrier’s website
If you can’t access your email you can see these details in the ‘order history’ area of ‘my account’
If you miss the carrier’s attempt at delivery, don’t worry, you can rearrange delivery for another day by calling the number shown on the card
If your order is being delivered to store, you’ll receive an email when it is available for collection. You’ll also receive a text if you provided us with a mobile number
If you still can’t find your order, please contact Customer Care for assistance.
Check the confirmation email to see if all the products were ordered
Check the despatch email to see if products have been cancelled from your order:
Occasionally when we pack an order some of the products may not be available. We don’t want to delay the rest of your order so we cancel the out of stock product and despatch the rest. We’ll send you an email to update you if this happens. The paperwork for your order will show everything included and we only charge you for the products we send but you will earn all of the Boots Advantage Card points we promised
Check the paperwork included in your parcel as your order may be despatched in more than one parcel and arrive at different times (orders containing products despatched directly from the supplier for example)
The despatch email and ‘order history’ area of ‘my account’ will also show the number of parcels sent
Remove all packaging to confirm the product isn’t hidden. Some orders may contain a cardboard wedge that products will be underneath
However, if the product is definitely missing please contact Boots Customer Care and they will do their best to resolve the issue for you
It will say on the product details page and in your basket if a product is despatched directly from a supplier. These are usually delivered to you within three to five working days but some may take longer.
For some larger products you will be contacted by the supplier to arrange a convenient delivery date and time.
The statuses below will appear if you chose to have your order delivered to you instead of a store:
We have received your order
Your order has been placed. We are now unable to amend or cancel it
Under pharmacist review
Your order contains a pharmacy medicine and is currently being reviewed by a Boots pharmacist. We can’t sell these medicines without the approval of a pharmacist
Cancelled by pharmacist
Your order has been cancelled following pharmacist review. When this status is shown you should have been contacted by a Boots pharmacist to explain why your order has been cancelled
Your order is being processed
Your order is being processed in our warehouse
Cancelled by boots.com
Your order has been cancelled as there’s no stock available or has failed our internal checks. You’ll receive an email advising you of this
Your order has been despatched
Your parcel has left our warehouse and is with the carrier for delivery
Your order has been partially despatched
This means part of your order has been cancelled by us. The rest of your order will be with our carrier. You will only be charged for the despatched products
Click & Collect status
The statuses below will appear if you chose to collect your order from a store:
Received by store
Your order has arrived at your selected store. You have 7 days to collect it
Collected by customer
Your order has been collected from the store
Tracking your order with the carrier
Your order is out for delivery
Your parcel is with the carrier and delivery will be attempted today.
Your order has been delivered
You should have received your parcel. Note: Your order may be delivered in more than one parcel
Your order has been delivered (secure location)
The carrier company will have left your parcel in a secure location, such as in a shed, garage or with neighbours. They should advise you of the location on the missed delivery card they leave
You have been carded (parcel not left)
You will see this if nobody was available at your address or a neighbour’s address, or if the carriers were unable to leave the parcel in a secure location. You should call the number on the missed delivery card and quote your parcel ID to rearrange delivery
‘Damaged’
Your parcel has been damaged in transit. A member of Customer Care may have tried to contact you. If you haven’t heard from us, please contact us
‘Missort’
Your parcel has been loaded onto the wrong van. The carrier will be aware of this and try to deliver to you as quickly as they can
‘Inadequate address’
The carriers have been unsuccessful in finding your address. We may call you to ask for additional information to pass to the carrier. Alternatively, you can contact Customer Care
‘Refused’
When attempting delivery the parcel was refused. The carriers will return the parcel to our warehouse and you will be refunded when it arrives
On the delivery options page in checkout it you will see if a signature is required. If nobody is available to sign for the parcel, the delivery driver will return it to the depot and leave you a missed delivery card.
We’ll send you a text message or an email which will confirm your order number and which store your delivery is ready to collect from.
To speed things up when you collect your parcel, please bring your order number (you can show us your text message or email). It’s also a good idea to have photo ID on you just in case we need to see it. If you placed the order in store, please bring your till receipt with you.
We’ll send you an email or a text message when your order is ready to collect. Pop into your chosen store and collect your order once you’ve received this.
Simply head into your chosen store and speak to one of our in store colleagues who will be happy to help.
If you’d like a friend or relative to collect an order on your behalf, we suggest you contact the store where your order is being stored and let them know that someone will be collecting it for you. It’s also a good idea if that person brings along the order number and a form of photo ID.
We’ll keep your order safe in store for 7 days after your chosen collection date. If you don’t pick it up during that period of time, your items will be returned to the warehouse and we’ll automatically refund you. Please contact your chosen collection store if you’d like them to keep your order for longer than 7 days.
Yes, however, there are exclusions on what you can order to an airport store. Please visit the relevant airport’s website to find these exclusions.
To place an order for delivery to an airport store, enter the airport name into the town field on the collect from store section of checkout.
We don’t offer the ‘click today, collect tomorrow’ service in airport stores. Order from 2 weeks before you fly – please ensure you select a delivery date 3 days before your flight to allow us to prepare your parcel in time.
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You can Click & Collect from selected train stations in the US,
PICK UP YOUR ORDER BEFORE YOU TRAVEL in 3 easy steps:
Order – Select a delivery date at least one day before your train journey to allow us to prepare your parcel in time.
Confirm – We’ll send you an order confirmation once your order is confirmed and a text when it’s ready to collect. If we receive it earlier than your departure date, we’ll keep it safe.
Collect – When you are at the train station, visit and one of our helpful colleagues will retrieve your parcel for you. Now you’re good to go and time to have a safe journey!
**Free next day delivery – “SUZ34AZ” code must be used for medicines and treatments, “DYSONFNDD” code must be used for Dyson products, “NEXTDAYNUTRITION” code must be used for sports nutrition products when you spend $55 or more, “SHARKFNDD” code must be used for Shark products. Codes must be used before checkout. One code per order and not available on in store orders, available online only. Subject to availability.
