We provide a convenient way to get a wide range of prescription treatments and home test kits. You don’t have to see a healthcare professional in person, we just need to check treatment is appropriate for you.
You can pick up your medicines at your local Boots store or we can deliver them to your door. Pick up is the fastest option.
Our home test kits are simple to use and we provide everything you need to return your test kit to our partner laboratory.
Our clinical team is made up of doctors, pharmacist independent prescribers and nurse prescribers.
Most of our services are available to anyone in the US who’s 18 and over. Some of our services have upper age limits, and our acne treatment service is available to anyone aged 16 and over..
Answer our health questions, choose between collecting your treatment at a Boots store or free delivery, and make payment online. One of our clinicians will review everything and ask you any follow-up questions.
If it’s not appropriate to give you the medicine you’ve requested, we’ll explain why and ask you if you want an alternative treatment or refund your payment.
We’ll send you a home test kit in the post. All of these test kits are laboratory tests. Our packaging is discreet and doesn’t say what’s inside.
We provide simple instructions so that you can collect your sample(s) and mail them back to our partner laboratory in the packaging we provide.
We’ll tell you your test results in your Boots Online Doctor patient account. We’re here to answer any questions you have about your test results.
Our partner laboratory is The Doctors Laboratory in London
Each of our services is priced differently. There are no hidden charges and if you select delivery, then delivery is free for almost all of our services.
Where Royal Mail Special Delivery is required (for example, for medications that require temperature-controlled delivery) this service is chargeable.
We aim to review all orders within 24 hours. We’ll do our best to help you much faster than that. If you order a test kit we’ll dispatch it the same day or next working day.
No. We use different courier servicesof your choice letterbox delivery and you don’t need to sign for a medicine delivery or for the delivery of a home test kit. The only exception is when the quantity of medicine is too big to fit through your letterbox. If that happens, we’ll need a signature. If you’re worried about letterbox delivery because of children or pets or any other reason, please choose pick up in store.
By creating an account you can message us securely and we’re able to keep all your health information in one place.
It’s important you don’t share your account with anyone else and that you only create a single account. If you create a second account it’s likely to delay your care. If you’ve forgotten your password we provide a simple-to-use password reset process. If you’re still locked out of your account or can’t remember your details, you can always call us on WhatsApp +1 (408) 693-2630.
Sometimes, yes. Depending upon the service, our regulator the Care Quality Commission requires us to confirm your identity. We do this by asking you to take a selfie and a photo of a document that has your name on it.
It’s really important that you tell us your correct name, date of birth, and health details so that we know who you are and we can make the right healthcare decisions.
Sadly not. We need you to read all the information we provide online so you’re not able to create an account over the phone by calling us.
If you’re visually impaired you could consider asking someone to help you with this step
If you go to our Log in page you can reset your password so long as you have access to the email address you registered with. You can also call us for help on +1 (408) 693-2630
We deliver to virtually all worlds wide. We also offer a collect from store service
Unfortunately, we can’t offer delivery to PO boxes or the Channel Islands (although we can deliver to Channel Island stores using our ‘Collect from Store’ service).
For delivery to the Republic of Ireland, please visit boots.ie.
All home delivery orders from our website will be delivered by our preferred carrier. You can track your parcel through the link provided in your ‘order history’ or through the link in your despatch email. We’re unable to specify which carrier will deliver your parcel.
You can track each parcel separately using the virtual assistant available on the website displayed in the bottom right hand side of this web page.
Ask the virtual assistant ‘where is my order?’ and enter your order number to receive your updated order information.
You can find your order number on your despatch email, or by logging into your account and viewing your order history. When you’re in your order history, simply select the order number you wish to track.
The name of the delivery company will appear in the ‘parcel information’ section. See below for details on how to track each one:
The current status of your parcel(s) will be shown in the ‘parcel information’ section
For detailed tracking events, click on your parcel ID
Your order may be despatched in more than one parcel and arrive at different times and on different days so please remember to track each one separately. For more information on what the tracking events mean, see ‘what do tracking events mean?’.
Collect from store parcels:
You are unable to track these until they arrive in-store. If you have provided a mobile number with your order, you will receive a text when they are available for collection.
If your order has not arrived when expected:
Check your order confirmation email for the expected delivery date
Your order may be despatched in more than one parcel and therefore may arrive at different times
We will send you another email when we despatch your order. This shows the delivery date and the parcel details so that you can track your order using our carrier’s website
If you can’t access your email you can see these details in the ‘order history’ area of ‘my account’
If you miss the carrier’s attempt at delivery, don’t worry, you can rearrange delivery for another day by calling the number shown on the card
If your order is being delivered to store, you’ll receive an email when it is available for collection. You’ll also receive a text if you provided us with a mobile number
If you still can’t find your order, please contact Customer Care for assistance.
Check the confirmation email to see if all the products were ordered
Check the despatch email to see if products have been cancelled from your order:
Occasionally when we pack an order some of the products may not be available. We don’t want to delay the rest of your order so we cancel the out of stock product and despatch the rest. We’ll send you an email to update you if this happens. The paperwork for your order will show everything included and we only charge you for the products we send but you will earn all of the Boots Advantage Card points we promised
Check the paperwork included in your parcel as your order may be despatched in more than one parcel and arrive at different times (orders containing products despatched directly from the supplier for example)
The despatch email and ‘order history’ area of ‘my account’ will also show the number of parcels sent
Remove all packaging to confirm the product isn’t hidden. Some orders may contain a cardboard wedge that products will be underneath
However, if the product is definitely missing please contact Boots Customer Care and they will do their best to resolve the issue for you
It will say on the product details page and in your basket if a product is despatched directly from a supplier. These are usually delivered to you within three to five working days but some may take longer.
For some larger products you will be contacted by the supplier to arrange a convenient delivery date and time.
The statuses below will appear if you chose to have your order delivered to you instead of a store:
We have received your order
Your order has been placed. We are now unable to amend or cancel it
Under pharmacist review
Your order contains a pharmacy medicine and is currently being reviewed by a Boots pharmacist. We can’t sell these medicines without the approval of a pharmacist
Cancelled by pharmacist
Your order has been cancelled following pharmacist review. When this status is shown you should have been contacted by a Boots pharmacist to explain why your order has been cancelled
Your order is being processed
Your order is being processed in our warehouse
Cancelled by boots.com
Your order has been cancelled as there’s no stock available or has failed our internal checks. You’ll receive an email advising you of this
Your order has been despatched
Your parcel has left our warehouse and is with the carrier for delivery
Your order has been partially despatched
This means part of your order has been cancelled by us. The rest of your order will be with our carrier. You will only be charged for the despatched products
Click & Collect status
The statuses below will appear if you chose to collect your order from a store:
Received by store
Your order has arrived at your selected store. You have 7 days to collect it
Collected by customer
Your order has been collected from the store
Tracking your order with the carrier
Your order is out for delivery
Your parcel is with the carrier and delivery will be attempted today.
Your order has been delivered
You should have received your parcel. Note: Your order may be delivered in more than one parcel
Your order has been delivered (secure location)
The carrier company will have left your parcel in a secure location, such as in a shed, garage or with neighbours. They should advise you of the location on the missed delivery card they leave
You have been carded (parcel not left)
You will see this if nobody was available at your address or a neighbour’s address, or if the carriers were unable to leave the parcel in a secure location. You should call the number on the missed delivery card and quote your parcel ID to rearrange delivery
‘Damaged’
Your parcel has been damaged in transit. A member of Customer Care may have tried to contact you. If you haven’t heard from us, please contact us
‘Missort’
Your parcel has been loaded onto the wrong van. The carrier will be aware of this and try to deliver to you as quickly as they can
‘Inadequate address’
The carriers have been unsuccessful in finding your address. We may call you to ask for additional information to pass to the carrier. Alternatively, you can contact Customer Care
‘Refused’
When attempting delivery the parcel was refused. The carriers will return the parcel to our warehouse and you will be refunded when it arrives
On the delivery options page in checkout it you will see if a signature is required. If nobody is available to sign for the parcel, the delivery driver will return it to the depot and leave you a missed delivery card.
We’ll send you a text message or an email which will confirm your order number and which store your delivery is ready to collect from.
To speed things up when you collect your parcel, please bring your order number (you can show us your text message or email). It’s also a good idea to have photo ID on you just in case we need to see it. If you placed the order in store, please bring your till receipt with you.
We’ll send you an email or a text message when your order is ready to collect. Pop into your chosen store and collect your order once you’ve received this.
Simply head into your chosen store and speak to one of our in store colleagues who will be happy to help.
If you’d like a friend or relative to collect an order on your behalf, we suggest you contact the store where your order is being stored and let them know that someone will be collecting it for you. It’s also a good idea if that person brings along the order number and a form of photo ID.
We’ll keep your order safe in store for 7 days after your chosen collection date. If you don’t pick it up during that period of time, your items will be returned to the warehouse and we’ll automatically refund you. Please contact your chosen collection store if you’d like them to keep your order for longer than 7 days.
